Bimadhan.com (hereafter referred to as “the Firm”) values your privacy. This statement defines the Firm’s policy on how we obtain, manage, utilise, store, and disclose the personal information we possess in order to demonstrate our commitment to you. The website www.Bimadhan.com (“Website”), which advertises and allows transactions in relation to Services (“Service(s)”), is owned, written by, and published by Bimadhan.com (“we” or “us”). You or Users refers to all website visitors collectively. It is applicable to all business activities carried out by the Firm, including users of our websites.

We value the confidence you have in us and aim to develop a lasting partnership with you. This comprehensive Privacy Policy has been prepared to outline everything you need to know about the type of information collected and how it is used, in accordance with the requirements of applicable law, including Section 43A of the Information Technology Act, 2000, Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

You grant us permission to use and disclose your personal information in accordance with this Privacy Policy and agree to be bound by its terms by accessing this Website. Please do not use or access our website if you do not agree with the terms of this privacy statement. The Terms of Use contain this Privacy Policy and are subject to them. The definition found in the Terms of Use shall apply to any capitalised term used in this privacy policy but not otherwise defined therein.

If you use our website on someone else’s behalf, you are deemed to have given them permission to accept the terms of this privacy statement.

The Firm’s privacy policy will periodically be reviewed and amended to reflect new legislation and technological advancements, adjustments to our operations and practises, and to ensure that it continues to be appropriate for the environment. To keep up with these adjustments and modifications, we ask that you frequently review our privacy statement. The most recent version of the firm’s privacy policy shall apply to all information that we maintain.

The Firm has a transparent Privacy Policy.

When it comes to the management of our customers’ private information, we are dedicated to complete transparency.

When and how the Firm collects and stores certain types of personal information.

Personal information refers to information that can be used to identify you or generate an opinion about you and that is available or likely to be available to us. It contains information on your personal information events, as well as other information gained or received in connection with your probable and real facts submitted.

• Sensitive Personal Data or Information (“SPDI”)

SPDI is a specific kind of personally identifiable information, as defined by Section 43A of the Act and the Privacy Rules enacted thereunder, that could be used to identify you or form an opinion about you. SPDI is such personally identifiable information that consists of:

1. password;  
2. monetary details such as bank account, credit card, debit card, and other payment instrument information;
3. sexual orientation, preferences or practices; and
4. any information pertaining to the aforesaid information that you gave to us for the purpose of delivering service.

information obtained by a corporation for processing, whether stored or processed pursuant to a legal contract or otherwise:

In accordance with the Act and the Privacy Rules, we may only collect, handle, process, or keep your personal information and/or SPDI and disclose or share it with third parties only with your prior written consent. Nonetheless, the Act and the Privacy Rules permit us to collect, handle, process, or store your personal information and/or disclose your personal information to a third party without your agreement under the following circumstances:

1. when your personal information is freely available or accessible in the public domain or is provided according to the Right to Information Act, 2005 or any other law in place at the time, as it would not be considered personal information/SPDI for the purposes of the Privacy Rules;
2. where your personal information is supplied to a third party pursuant to an order issued under current law; and
3. if your personal information is revealed to Indian Government entities mandated by law to receive such information for the purpose of verifying your identity, or for the purpose of preventing, detecting, investigating, including cyber incidents, prosecuting, or punishing offenders.

• 2. Data Collected Using Google Services

We employ Google Authentication and its mailing API services (gmail.readonly, userinfo.email) to offer you (the end user) greater convenience and features. The obtained information will only be used for internal purposes and will never be shared with a third party. The authorization and storage of this data will depend only on your consent.

Bimadhan.com’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Collection

We may collect, handle, process, or retain your personal information and/or sensitive data if:

1. You are a registered user on our website, or you give more information on your registration;
2. We obtain any references regarding you;
3. We obtain information regarding any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest, or investigation in which you were involved;
4. You supply any other information about yourself.
5. General information collected from visitors to our website

We collect personal information and/or SPDI about all of our website users collectively, such as which areas and services are most commonly visited. This information assists us in determining what is most valuable to our visitors and how we can continually improve your overall website experience.

Periodically, when you use or transact on our website, we collect your Personal Information. The purpose is to provide you with a seamless, secure, and personalised experience that makes visiting our website a pleasure. Also, we require some crucial personal information in order to perform the orders you submit on our website.

Bimadhan.com maintains all of your information in an electronic format on its equipment and on the equipment of its workers. Occasionally, the User information may also be translated to physical form. Bimadhan.com restricts employee access to all User information to a rigorous need-to-know basis, and binds all such employees to strong confidentiality responsibilities.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information and store it in a file that is unique to you.

In an effort to continuously enhance our service offerings, we gather and analyse demographic and profile information about our website’s visitors.

Your IP address is identified and used to help diagnose server issues and to manage our website. In addition to identifying you, your IP address is used to collect broad demographic statistics.

We use your personal information to resolve disputes, troubleshoot problems, help promote a safe service, collect money, measure consumer interest in our services, inform you of online and offline offers, services, and updates, tailor your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, and as otherwise described to you at the time of collection.

Bimadhan.com shall not be liable for any breach of security or for any actions of any third parties that receive Users’ personal data or for events that are beyond Bimadhan.com’s reasonable control, such as acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, breach of security and encryption, poor quality of internet service or telephone service, etc.

Cookies

On certain parts of the Website, we employ data gathering tools such as “cookies” to aid in web page flow analysis, measure promotional efficacy, and enhance trust and safety. Cookies are little files that are stored on your hard drive to help us provide our services. A “cookie” is a little piece of information that is kept on a web browser by a web server so that it can be retrieved later. Cookies are useful because they allow the browser to remember user-specific information. We place both permanent and temporary cookies on the hard drive of your computer. Bimadhan.com may permit authorised third parties to install or identify a unique cookie on a User’s browser in order to optimise its services. The cookies contain no personally identifiable information about you.

Several of our features are only accessible through the usage of “cookies.” We also utilise cookies to reduce the number of times you must enter your password during a session. Additionally, cookies might help us present information tailored to your interests. The vast majority of cookies are “session cookies,” which are automatically removed from your hard disc at the conclusion of a session. You are always free to decline our cookies if your browser permits it, albeit in that case you may be unable to utilise certain Website services and may be needed to re-enter your password more frequently throughout a session.

Additionally, you may encounter “cookies” or other similar devices installed by third parties on certain pages of the Website. We have no control over how third parties use cookies.

Banking and credit card information

Bimadhan.com may request Users to pay by credit card, wire transfer, debit card, or cheque/cash. Bimadhan.com will collect the credit card number and/or other financial institution information, such as bank account numbers, for the billing and payment processes, including, but not limited to, the use and disclosure of such credit card number and information to third parties as required to complete such billing operation. However, only the User is responsible for verifying credit details during the login process. The user’s credit card/debit card information is transacted on secure sites of certified payment gateways that are digitally encrypted, thereby ensuring the highest level of care feasible according to current technology. Bimadhan.com gives you the option to not save your payment information. User is cautioned, however, that internet technology is not fool proof, and caution should be exercised when utilising it.

Choice/Opt-Out

We utilise personal information to provide the requested services. If we use your personal information for marketing purposes, you will have the option to opt out of such uses. After creating an account, we give all users the option to opt out of receiving non-essential (promotional, marketing-related) messages from us on behalf of our partners and from us in general.

Please unsubscribe if you wish to delete your contact information from all www.Bimadhan.com.com mailing lists.

Links to Other Sites

Our website may contain links to other websites that gather personally identifiable information. The website www.Bimadhan.com.com is not responsible for the privacy policies or the content of websites that it links to.

Security Precautions

Our website employs strict security measures to protect the information under our control from loss, abuse, and alteration. When you access or modify your account information, we provide a secure server. Once we have obtained your information, we adhere to stringent security measures to prevent unauthorised access.

Your Consent

By using the Website and/or supplying your information, you consent to the collection and use of the information you have revealed on the Website in accordance with this Privacy Policy, including, but not limited to, your consent for sharing your information in accordance with this Privacy Policy.

If we decide to modify our Privacy Statement, we will put the revised policy on this page so that you are always informed of the information we collect, how we use it, and the circumstances under which we release it.

Purposes and use for which we collect personal information

Your personal information / SPDI may be used for the following purposes:

1. Our handling and resolution of any complaint, inquiry, or investigation involving you;
2. Any insurance proposal or claim that demands the revealing of sensitive personal information;
3. Conducting criminal record and other checks of your background;
4. For research, development, testing of business systems and infrastructure, and other commercial purposes that aid us in providing you with our services; or
5. Our direct correspondence  to you.
6. Disclosures

We may disclose your personal information (including to trusted third parties) for the primary purpose for which it was collected or for a secondary purpose that is linked to the primary purpose, and in other situations, we may share information only with your consent (unless already granted). Your sensitive and private information may be shared with:

1. Potential and actual clients of Firm and trusted third parties;
2. Our legal representatives
3. Our business partners;
4. A professional association or registration body that has a legitimate interest in the disclosure of your personal and sensitive information ;or
5. Any person with a lawful entitlement to obtain the information.
6. Management of personal information

Our Firm trains its employees to respect the privacy and confidentiality of our customers’ information. Our Firm takes any violation of your privacy extremely seriously, and disciplinary action will be taken based on the gravity of the violation. The Firm has designated a Privacy Officer to ensure that our management of personal information and/or SPDI adheres to this policy and the applicable law. According to the requirements of the Privacy Rules, our firm has appointed a Grievance Officer to promptly address any concerns regarding the processing of information. The Grievance Officer will attempt to resolve your complaints swiftly within one month of receiving any correspondence from you in this regard.

How do we store and protect personal information?

We assure the application of acceptable security standards and processes to protect your personal information/SPDI, regardless of how you communicate with us: in person, by phone, by mail, over the Internet, or through any other electronic means. We shall supply you with the identities of any service providers who may keep, process, or store your personal information / SPDI. We and/or our team shall retain personal information/ SPDI in a combination of secure computer storage facilities and paper-based files and other records, and shall take all necessary precautions to safeguard it against abuse, interference, loss, unauthorised access, modification, or disclosure. We may need to keep records for an extended period of time. When we determine that such information is no longer required, we shall erase any identifying information or securely destroy the records.

How do we keep personal information accurate and up to date?

Our Firm takes reasonable measures to ensure that the personal information it collects, uses, and discloses is accurate, current, and full. We acknowledge that the information constantly changes due to address changes and other personal situations. Please inform the Firm of any changes to your personal information. We will update any changes to your personal information / SPDI after receiving written notification from you.

If you have registered with our firm through our website, you can access and modify your personal information at any time by signing into your account and reviewing your profile. Contacting the Privacy Officer will allow you to erase your personal data or close your account. If you want to end your account with the Firm, the Firm may be obligated by law to keep certain personal information from your account.

Enquiries & complaints

Complaints

We try to acknowledge receipt of all complaints within ten business days and to resolve all complaints within a month of receipt. Depending on the nature of the complaint, this may not be possible under all circumstances. In this circumstance, we will reply to your complaint in a timely manner. If you are unsatisfied with our answer to your complaint, you may seek remedy in accordance with the procedure outlined in the Act.

Access

You may access the personal information we maintain about you.

To request access to your personal information, you must submit an application form that verifies your identity and specifies the information you need. Please contact our Privacy Officer for further information. If it is fair and possible to do so, we will reply to your request within a reasonable timeframe and offer access to the required material in the specified format.

We may charge a little fee for giving access. Our Privacy Officer will consult with you on this matter. In order to identify which information is important, it may be necessary to retrieve information from storage and review it.

If we deny you access to your personal information, we will tell you in writing of the reasons for the denial and the procedure for appealing this decision.

Correction

If you believe that the personal information we maintain about you is inaccurate, incomplete, outdated, irrelevant, or misleading, you may request that we correct it. We will take reasonable measures to correct the information, given the circumstances.

If we refuse to rectify your personal information, we will tell you in writing of the specific reasons for our rejection as well as the procedure for appealing this refusal. If we deny your request, you may ask us to associate a statement indicating the information is inaccurate, incomplete, out-of-date, irrelevant, or misleading with the information, and we shall take reasonable steps under the circumstances to do so. If you desire to exercise your correction rights, please contact our Privacy department. We will not charge you for requesting a correction or for associating a statement with your request. We assume no responsibility for the veracity of the personal information / SPDI you supply.

Feedback

Within the ‘Contact’ section of the Firm’s website, there are many feedback submission areas. Any comments received via this section becomes the property of the Firm. This input, in the form of success stories or survey results, may be used for marketing reasons or to contact you for additional site feedback.

Grievance Officer

In compliance with the Information Technology Act of 2000 and its implementing regulations, the following is the email address of the Grievance Officer: [email protected].